UPDATE: This position is closed.

Founded in 1999, Mongabay is an award-winning environmental science and conservation news organization, which publishes original news on a daily basis in an objective (does not advocate), accurate (relies on facts and scientific information) and timely manner to a global audience of conservation scientists, private-sector decision-makers, government policymakers, civil society organizations, journalists in other media outlets, and interested members of the public. Mongabay’s readership across its news sites positions the organization as one of the top sources of environmental news, analysis, information, and inspiration on the Internet.

Mongabay is expanding its online presence and is seeking a community manager in Asia to build and maintain our presence across several community-building platforms, such as Reddit, Discord, LinkedIn, and Telegram.

WHAT DOES THE ONLINE COMMUNITY MANAGER DO?

Coordinating with our marketing and program teams, the Online Community Manager will be responsible for engaging with the community, responding to inquiries and feedback, and ensuring that our social media accounts are up-to-date with relevant information and news. You would also be responsible for monitoring emerging platforms (e.g. Post, Spoutible, Bluesky, Lemon8, etc.) to see whether they might be aligned with Mongabay’s community engagement strategy.

KEY DUTIES & RESPONSIBILITIES

• Create and implement social media and communication campaigns to align with marketing strategies.
• Provide engaging text, image and video content for social media accounts and newsletters.
• Respond to comments across social media platforms in a timely manner.
• Collaborate with Mongabay’s Marketing Associate, Audience Engagement Associate and broader team to deliver on organizational goals.
• Contribute to building and/or expanding Mongabay’s presence on community-centric platforms (i.e. Reddit, Discord, Telegram, Facebook Groups, etc.).
• Organize and participate in events to build community and boost brand awareness.
• Coordinate with the marketing and program teams to ensure brand consistency.
• Build relationships with target audiences.
• Monitor emerging platforms for potential alignment with Mongabay’s audience development and engagement goals.
• Provide other support as needed to ensure content meets Mongabay’s high standards of professionalism, consistency, authenticity, and reliability.
• Must be able to work within tight deadlines and be responsive to Mongabay.com headquarters and to other Mongabay staffers via email, Skype, phone and messaging platforms.

EXPERIENCE, QUALIFICATIONS & REQUIREMENTS

Two or more years of experience in managing online communities is required, particularly working for organizations in the journalism or conservation sectors is preferred.

• Proven work experience as a community manager.
• Ability to identify and track relevant performance and engagement metrics for online communities and website traffic.
• Exceptional fluency (writing and speaking) in English.
• Hands on experience with social media management for brands.
• Knowledge of online marketing and marketing channels.
• Reliable access to high-speed Internet is required.
• Must be willing to commit to a full-time role (40 hours per week).

PROFESSIONAL QUALITIES

This position will play a critical role in developing the dedicated audiences  needed to scale up Mongabay’s global impact. Due to our organization’s culture and global work-at-home staff, the most successful staff at Mongabay are adept at working independently and produce consistent high-quality work by taking initiative and thinking creatively about solutions to problems. In this context, this person:

• Is extremely self-directed, motivated, and reliable.
• Functions independently and produces high quality work with tight deadlines.
• Makes timely decisions and demonstrates good judgment.
• Integrates cross-cultural dynamics into their thinking given Mongabay’s presence in multiple countries and languages.
• Maintains a strong sense of professionalism and communication.
• Adjusts approaches according to feedback.
• Contributes to the Mongabay team by communicating and working cooperatively with staff, while following through on tasks and delivering results.
• Demonstrates personal integrity and ability to maintain confidentiality.
• Strong sales instincts, intuitive interpersonal skills, and high integrity.

COMPENSATION & LOCATION

The work of our organization changes as we continuously seek to have greater impact. All of our team members must be flexible and able to adapt to short and long-term shifts in their job duties. As a globally distributed organization, this position is remote with a preference for candidates based in time zones overlapping primarily with working hours in Asia. Mongabay aims to offer competitive pay rates that will attract, retain, and motivate our full-time staff. Please submit a pay range when applying.

TO APPLY

Apply online here. Applications are accepted on a rolling basis until filled. On the application, you will be asked to fill out basic contact information, pay rate expectations, reference information (2), and to upload the following two documents:

1. Cover letter – please provide specific examples of your experience related to this position, as well as specific examples of your ability to work effectively from home and meet deadlines (1-2 pages)
2. Resume – (1-2 pages)
3. Two references

Applications must be submitted in English. Please note that you do not need to provide letters of recommendation and we will not reach out to references before getting your permission to do so.

Benefits, Holidays, and Paid Time Off

It is important for all staff to step away from work to renew themselves. That is why Mongabay provides generous paid time off (PTO) for professional development, holidays, sick time, rest and relaxation, and vacation including a flexible work schedule.

We observe 11 holidays and support staff who celebrate other personal and religious holidays.

Equal Employment Opportunity

Mongabay is an equal employment opportunity (EEO)/affirmative action employer and provides EEO to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetics, or any other status prohibited by law.

 

* The above statements are intended to describe the general nature and level of work assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required. All staff is responsible for following applicable Mongabay policies and procedures as defined by their manager and Employment Handbook.